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Service Breakthroughs: Changing the Rules of the Game

Service Breakthroughs: Changing the Rules of the Game

Heskett, James L. - Sasser, W. Earl - Hart, Christopher W. L.

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The service profit Chain

The service profit Chain

Heskett, James L.

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The Value Profit Chain

The Value Profit Chain

Heskett, James L. - Sasser, W. Earl - Schlesinger, Leonard A.

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