APA Style

Oliver, Richard L.. (1997). Satisfaction: A Behavioral perspective on the consumer . New York: McGraw-Hill.

Chicago Style

Oliver, Richard L.. Satisfaction: A Behavioral perspective on the consumer. New York: McGraw-Hill, 1997. Text.

MLA Style

Oliver, Richard L.. Satisfaction: A Behavioral perspective on the consumer. New York: McGraw-Hill, 1997. Text.

Turabian Style

Oliver, Richard L.. Satisfaction: A Behavioral perspective on the consumer. New York: McGraw-Hill, 1997. Print.