APA Style
Horovitz, Jacques. (1992).
Seven Secrets of Service Strategy .
New Jersey:
Prentice Hall.
Chicago Style
Horovitz, Jacques.
Seven Secrets of Service Strategy.
New Jersey:
Prentice Hall,
1992.
Text.
MLA Style
Horovitz, Jacques.
Seven Secrets of Service Strategy.
New Jersey:
Prentice Hall,
1992.
Text.
Turabian Style
Horovitz, Jacques.
Seven Secrets of Service Strategy.
New Jersey:
Prentice Hall,
1992.
Print.