APA Style
Fitzsimmons, James A.. (2004).
Service Management : Operations, Strategy, and Information Technology, 4th ed. .
Boston:
Richard Irwin, Inc..
Chicago Style
Fitzsimmons, James A..
Service Management : Operations, Strategy, and Information Technology, 4th ed..
Boston:
Richard Irwin, Inc.,
2004.
Text.
MLA Style
Fitzsimmons, James A..
Service Management : Operations, Strategy, and Information Technology, 4th ed..
Boston:
Richard Irwin, Inc.,
2004.
Text.
Turabian Style
Fitzsimmons, James A..
Service Management : Operations, Strategy, and Information Technology, 4th ed..
Boston:
Richard Irwin, Inc.,
2004.
Print.