APA Style
Heskett, James L.. (1997).
The service profit Chain .
New York:
The Free Press.
Chicago Style
Heskett, James L..
The service profit Chain.
New York:
The Free Press,
1997.
Text.
MLA Style
Heskett, James L..
The service profit Chain.
New York:
The Free Press,
1997.
Text.
Turabian Style
Heskett, James L..
The service profit Chain.
New York:
The Free Press,
1997.
Print.