APA Style
Johnston
, Robert. (2005).
Service Operations Management : Improving Service Delivery 2nd ed. (2nd ed.).
:
Prentice Hall.
Chicago Style
Johnston
, Robert.
Service Operations Management : Improving Service Delivery 2nd ed..
2nd ed.
:
Prentice Hall,
2005.
Text.
MLA Style
Johnston
, Robert.
Service Operations Management : Improving Service Delivery 2nd ed..
2nd ed.
:
Prentice Hall,
2005.
Text.
Turabian Style
Johnston
, Robert.
Service Operations Management : Improving Service Delivery 2nd ed..
2nd ed.
:
Prentice Hall,
2005.
Print.