APA Style

Zeithaml , Valarie A.. (2013). Services Marketing : Integrating Customer Focus Across the Firm 6th ed. (6th ed.). Boston: McGraw-Hill.

Chicago Style

Zeithaml , Valarie A.. Services Marketing : Integrating Customer Focus Across the Firm 6th ed.. 6th ed. Boston: McGraw-Hill, 2013. Text.

MLA Style

Zeithaml , Valarie A.. Services Marketing : Integrating Customer Focus Across the Firm 6th ed.. 6th ed. Boston: McGraw-Hill, 2013. Text.

Turabian Style

Zeithaml , Valarie A.. Services Marketing : Integrating Customer Focus Across the Firm 6th ed.. 6th ed. Boston: McGraw-Hill, 2013. Print.