APA Style
Griffin, Jack. (2013).
How to Say It : Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service) .
New York:
Prentice Hall.
Chicago Style
Griffin, Jack.
How to Say It : Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service).
New York:
Prentice Hall,
2013.
Text.
MLA Style
Griffin, Jack.
How to Say It : Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service).
New York:
Prentice Hall,
2013.
Text.
Turabian Style
Griffin, Jack.
How to Say It : Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service).
New York:
Prentice Hall,
2013.
Print.