APA Style

Reason, Ben, Lovlie, Lavrans, Flu, Melvin Brand. (2016). Service Design For Business : A Practical Guide to Optimizing the Customer Experience . New Jersey: John Wiley & Sons.

Chicago Style

Reason, Ben, Lovlie, Lavrans, Flu, Melvin Brand. Service Design For Business : A Practical Guide to Optimizing the Customer Experience. New Jersey: John Wiley & Sons, 2016. Text.

MLA Style

Reason, Ben, Lovlie, Lavrans, Flu, Melvin Brand. Service Design For Business : A Practical Guide to Optimizing the Customer Experience. New Jersey: John Wiley & Sons, 2016. Text.

Turabian Style

Reason, Ben, Lovlie, Lavrans, Flu, Melvin Brand. Service Design For Business : A Practical Guide to Optimizing the Customer Experience. New Jersey: John Wiley & Sons, 2016. Print.