APA Style

Hayes, Bob E.. (1998). Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods, 2nd ed. . Wisconsin: ASQ Quality Press.

Chicago Style

Hayes, Bob E.. Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods, 2nd ed.. Wisconsin: ASQ Quality Press, 1998. Text.

MLA Style

Hayes, Bob E.. Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods, 2nd ed.. Wisconsin: ASQ Quality Press, 1998. Text.

Turabian Style

Hayes, Bob E.. Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods, 2nd ed.. Wisconsin: ASQ Quality Press, 1998. Print.