APA Style
Tjiptono, Fandy. (2016).
Service, Quality dan Satisfaction 4th ed. (4th ed.).
Yogyakarta :
Andi Yogyakarta.
Chicago Style
Tjiptono, Fandy.
Service, Quality dan Satisfaction 4th ed..
4th ed.
Yogyakarta :
Andi Yogyakarta,
2016.
Text.
MLA Style
Tjiptono, Fandy.
Service, Quality dan Satisfaction 4th ed..
4th ed.
Yogyakarta :
Andi Yogyakarta,
2016.
Text.
Turabian Style
Tjiptono, Fandy.
Service, Quality dan Satisfaction 4th ed..
4th ed.
Yogyakarta :
Andi Yogyakarta,
2016.
Print.