APA Style
Tjiptono, Fandy. (2012).
Service Management mewujudkan layanan prima .
Yogyakarta :
Penerbit Andi.
Chicago Style
Tjiptono, Fandy.
Service Management mewujudkan layanan prima.
Yogyakarta :
Penerbit Andi,
2012.
Text.
MLA Style
Tjiptono, Fandy.
Service Management mewujudkan layanan prima.
Yogyakarta :
Penerbit Andi,
2012.
Text.
Turabian Style
Tjiptono, Fandy.
Service Management mewujudkan layanan prima.
Yogyakarta :
Penerbit Andi,
2012.
Print.