APA Style
Peppers, Don, Rogers, Martha. (2004).
Managing Customer Relationships : A Strategic Framework .
New Jersey:
John Willey.
Chicago Style
Peppers, Don, Rogers, Martha.
Managing Customer Relationships : A Strategic Framework.
New Jersey:
John Willey,
2004.
Text.
MLA Style
Peppers, Don, Rogers, Martha.
Managing Customer Relationships : A Strategic Framework.
New Jersey:
John Willey,
2004.
Text.
Turabian Style
Peppers, Don, Rogers, Martha.
Managing Customer Relationships : A Strategic Framework.
New Jersey:
John Willey,
2004.
Print.