APA Style
Zeithaml
, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D.. (2009).
Services Marketing : Integrating Customer Focus Across the Firm 5th ed. (5th ed.).
Boston:
McGraw-Hill.
Chicago Style
Zeithaml
, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across the Firm 5th ed..
5th ed.
Boston:
McGraw-Hill,
2009.
Text.
MLA Style
Zeithaml
, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across the Firm 5th ed..
5th ed.
Boston:
McGraw-Hill,
2009.
Text.
Turabian Style
Zeithaml
, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across the Firm 5th ed..
5th ed.
Boston:
McGraw-Hill,
2009.
Print.