APA Style

Bhote, Keki R.. (1996). Beyond Customer Satisfaction to Customer Loyalty . : American Management Assosiation.

Chicago Style

Bhote, Keki R.. Beyond Customer Satisfaction to Customer Loyalty. : American Management Assosiation, 1996. Text.

MLA Style

Bhote, Keki R.. Beyond Customer Satisfaction to Customer Loyalty. : American Management Assosiation, 1996. Text.

Turabian Style

Bhote, Keki R.. Beyond Customer Satisfaction to Customer Loyalty. : American Management Assosiation, 1996. Print.