APA Style

Blumberg, Donald E.. (1991). Managing Service as a Strategic Profit Center . New York: McGraw-Hill.

Chicago Style

Blumberg, Donald E.. Managing Service as a Strategic Profit Center. New York: McGraw-Hill, 1991. Text.

MLA Style

Blumberg, Donald E.. Managing Service as a Strategic Profit Center. New York: McGraw-Hill, 1991. Text.

Turabian Style

Blumberg, Donald E.. Managing Service as a Strategic Profit Center. New York: McGraw-Hill, 1991. Print.