APA Style
Lucas
, Robert W. (2005).
Customer Service : Building Successful Skills for the Twenty-First Century 3rd ed. (3rd ed.).
Boston:
McGraw-Hill.
Chicago Style
Lucas
, Robert W.
Customer Service : Building Successful Skills for the Twenty-First Century 3rd ed..
3rd ed.
Boston:
McGraw-Hill,
2005.
Text.
MLA Style
Lucas
, Robert W.
Customer Service : Building Successful Skills for the Twenty-First Century 3rd ed..
3rd ed.
Boston:
McGraw-Hill,
2005.
Text.
Turabian Style
Lucas
, Robert W.
Customer Service : Building Successful Skills for the Twenty-First Century 3rd ed..
3rd ed.
Boston:
McGraw-Hill,
2005.
Print.