APA Style

Cockerell , Lee. (2013). The Customer Rules : The 39 Essential Rules for Delivering Sensational Service . great britain: Profile Books.

Chicago Style

Cockerell , Lee. The Customer Rules : The 39 Essential Rules for Delivering Sensational Service. great britain: Profile Books, 2013. Text.

MLA Style

Cockerell , Lee. The Customer Rules : The 39 Essential Rules for Delivering Sensational Service. great britain: Profile Books, 2013. Text.

Turabian Style

Cockerell , Lee. The Customer Rules : The 39 Essential Rules for Delivering Sensational Service. great britain: Profile Books, 2013. Print.