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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

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The Next Level of Service Excellence

The Next Level of Service Excellence

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How to Pass Customer Service : 3rd level

How to Pass Customer Service : 3rd level

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Pesaing Tangkas dan Organisasi Bisnis Virtual

Pesaing Tangkas dan Organisasi Bisnis Virtual

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Service Breakthroughs: Changing the Rules of the Game

Service Breakthroughs: Changing the Rules of the Game

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Up Your Service

Up Your Service

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Reducing Patients Waiting Time : A Simulation Approach

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Building the Value Machine : Transforming your Business Through Collaborative Customer Partnerships

Building the Value Machine : Transforming your Business Through Collaborative Customer Partnerships

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The Value Profit Chain

The Value Profit Chain

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The Innovator's Solution

The Innovator's Solution

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