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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

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Lean Six Sigma for Service

Lean Six Sigma for Service

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Frontiers in Statistical Quality Control 11

Frontiers in Statistical Quality Control 11

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Quality Improvement Through Statistical Methods

Quality Improvement Through Statistical Methods

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Quality Improvement 9th ed.

Quality Improvement 9th ed.

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Introduction to Statistical Quality Control 5th ed.

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