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Prinsip-Prinsip Total Quality Service

Prinsip-Prinsip Total Quality Service

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Quality and Perfomance Excellence: Management, Organization, and Strategy

Quality and Perfomance Excellence: Management, Organization, and Strategy

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Beyond Total Quality Management Toward the Emerging Paradigm

Beyond Total Quality Management Toward the Emerging Paradigm

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Getting Result

Getting Result

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The Future of Lean Sigma Thinking In a Changing Business Environment

The Future of Lean Sigma Thinking In a Changing Business Environment

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Building Sustainable Competitive Advantage : Through Executive Enterprise Leadership

Building Sustainable Competitive Advantage : Through Executive Enterprise Leadership

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Total Quality Hand Book : The Executive Guide to the New American Way of Doing Business

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