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The Influence of Hotel Review Towards E-trust and Its Implication on Hotel Booking Intention (A Survey of 5-Star Hotels in Jakarta)

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The Influence of Destination Image and Perceived Quality Toward Tourist Satisfaction and Impact on Revisit Intention (A Survey in Lampung Province)

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Customer Satisfaction Analysis Based on Service Quality A Case of Pullman Hotel Jakarta

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Revisit Intention with Service Recovery: Mediating Effect of Satisfaction (A Case of 3-Star Hotels in North Jakarta)

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Examining The Influence of Brand Equity Dimensions Towards Brand Loyalty Mediated By Customer Satisfaction a Survey at "Martha Tilaar Shop" Store

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Service Breakthroughs: Changing the Rules of the Game

Service Breakthroughs: Changing the Rules of the Game

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Customer relationship management : the foundation of contemporary marketing strategy

Customer relationship management : the foundation of contemporary marketing strategy

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Service Design For Business : A Practical Guide to Optimizing the Customer Experience

Service Design For Business : A Practical Guide to Optimizing the Customer Experience

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Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods, 2nd ed.

Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods, 2nd ed.

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The Determinants of Commitment : An Analysis of Fringe Benefits and Organizational Commitment Mediating by Job Satisfaction

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